Egypt Daily News – The Egyptian Telecommunications Company, a leading provider of telecommunications and information technology services in Egypt, has announced its collaboration with Truecaller, the global leader in caller ID and spam protection.
This partnership aims to enhance the customer experience and improve communication. The goal of this collaboration is to provide a safer, more private, and seamless calling experience for customers of Egypt Telecom. In an era where customers are increasingly cautious about answering unknown calls due to the widespread problem of unwanted calls, companies are facing growing challenges in connecting with their audiences.
By using Truecaller’s caller ID solution, Egypt Telecom customers can now easily identify incoming calls from the company. The company’s official identity elements, including the name of Egypt Telecom, its logo, and verification badge, will be displayed during calls, instantly boosting trust and credibility.
As part of its efforts to enhance the customer experience, Egypt Telecom utilizes Truecaller’s video caller ID feature to replace traditional calls with custom video clips shown during the call.
This ensures that customers know the identity of the caller before answering, creating a more unique and media-rich caller ID experience. The video caller ID feature from Egypt Telecom will keep customers informed and engaged throughout their customer journey, whether sharing account updates, exclusive offers, or notifications for essential services.
Commenting on this partnership, Rami Kato, Vice President of Customer Service at Egypt Telecom, said: “Our partnership with Truecaller aligns with the company’s customer-focused strategy, with the customer being our top priority.
This collaboration will enhance the experience of ‘WE’ customers by enabling them to instantly recognize calls coming from us, ensuring they distinguish important and legitimate calls. It will also maintain privacy and provide a smooth and comfortable calling experience.”
For his part, Priam Boz, Head of GTM and Developer Products at Truecaller, said: “We prioritize enabling secure and reliable communication between companies and their customers. We are proud of our partnership with Egypt Telecom, a leader in the telecommunications sector, to create an advanced customer experience for its users. This collaboration embodies our mutual commitment to innovation, boosting customer trust, reducing fraud, and improving the communication experience in the Egyptian telecommunications sector.”
Truecaller’s customer experience solutions help over 2,500 companies around the world build their brand identity, establish trust with customers, and deliver exceptional experiences. These solutions’ rich communication capabilities aid in fighting fraud, while also enabling companies to communicate confidently and transparently with their customers.
