Ahmed Kamel – Egypt Daily News
Egypt’s National Telecommunications Regulatory Authority (NTRA) said it received around 300,000 consumer complaints over the past year, including a limited number related to internet services, amid recurring public concerns over the rapid depletion of data packages.
Mohamed Ibrahim, Head of the Community Communication Sector at the NTRA, addressed the issue during a televised phone interview on Saturday, responding to complaints from some users who say their internet bundles are consumed faster than expected. Ibrahim said the authority has been closely monitoring both formal complaints submitted by citizens and discussions raised in the media regarding the matter.
According to Ibrahim, the regulator reviewed the complaints in coordination with telecom operators and found no evidence of widespread technical faults or systemic problems affecting internet services. He stressed that the cases reported were individual in nature and were handled separately, with customers receiving refunds where warranted.
Ibrahim noted that out of the 300,000 complaints received by the NTRA last year, only about 2,000 were related specifically to internet-related issues. These complaints were recorded across a total of approximately 14 million active telecom lines nationwide, a figure he cited to underscore what he described as the relatively limited scale of the problem.
Public frustration over internet costs and data consumption has periodically resurfaced in Egypt, particularly as reliance on online services continues to grow for work, education, and entertainment. While the regulator maintains that there are no general malfunctions in the network, it said it remains in regular contact with service providers to ensure compliance with consumer protection standards and to address individual grievances promptly.
The NTRA has repeatedly urged customers who encounter service issues to file official complaints through its channels, emphasizing that documented cases enable the authority to investigate, intervene when necessary, and enforce corrective measures.
